Five-Star Window Service (Script Package)

Five-Star Window Script Pack — Extended Description (Additional Information)

This Script Pack is designed for drive-thru coffee stands, kiosks, huts, and small teams that want better customer interactions immediately—without slowing down service.

Inside, you’ll get a complete set of copy-and-use scripts that help your team sound warm, confident, and consistent in every moment that matters: the first greeting, the order-taking process, the wait moment, the handoff, and—most importantly—service recovery when something goes wrong.

What this helps you fix

• Inconsistent greetings and awkward customer interactions

• Order confusion (hot/iced, size, milk, sweetness) that leads to remakes

• “We’re behind” moments that create frustration and bad reviews

• Unclear handoffs that make customers second-guess their drink

• Stressful complaint situations where staff don’t know what to say

What you’ll receive

• Greeting scripts (rush, regulars, tourists, first-timers)

• Order-clarity prompts and clean confirmation language

• Natural connection lines that build loyalty without being “cringey”

• Wait-moment scripts that protect trust and set expectations

• Handoff scripts that reduce mistakes and increase confidence

• Service recovery scripts that are fast, gracious, and consistent

How to use it (simple implementation)

1. Pick your top 2 greetings and train them as your team standard

2. Print the cheat sheet behind the bar

3. Practice 10 reps/day for 7 days (two minutes before shift is enough)

Format: Digital download (PDF). Designed for both printing and mobile viewing.

License: Single location use (you may use this to train and support your team at one business location). Resale/redistribution is not permitted.

Disclaimer: Forbes-inspired service principles. Not affiliated with or endorsed by Forbes Travel Guide or Forbes.